Frequently Asked Questions
What is DriveSmart and how does it work?
Drive Smart is an online platform that helps you buy a new car more clearly and confidently. It brings together authorised dealers in one place, allowing you to browse models, compare real offers, and choose the option that suits you best. Once you’ve selected an offer, Drive Smart coordinates the rest of the journey—helping with paperwork, insurance, and registration—while acting as your single point of contact. The car itself is sold by the authorised dealer you choose, with Drive Smart keeping the process organised from selection through to delivery.
Is DriveSmart a dealer or a platform?
Drive Smart is a platform, not a car dealer. We do not own or sell cars directly. Instead, Drive Smart brings together authorised dealers on one platform, allowing you to compare real offers and manage the buying process in a more structured and transparent way.
Am I buying the car from DriveSmart or from the dealer?
You are buying the car from the authorised dealer, not directly from Drive Smart. Drive Smart is a platform that brings together authorised dealerships and coordinates the buying process for you. The sales agreement, invoice, and vehicle registration are all issued by the dealer you choose. Drive Smart acts as your single point of contact throughout the journey—helping you compare offers, manage paperwork, and move smoothly from selection to car delivery—while the dealer remains the official seller of the car.
How is DriveSmart officially connected to Honda?
Drive Smart is connected to Honda through its authorised dealer network. Drive Smart works with dealerships that are officially appointed and approved by Honda. All vehicles listed on Drive Smart are sourced directly from these authorised dealers, following Honda’s standards for sales processes, documentation, warranties, and after-sales support. You are not buying from a third-party reseller or unofficial intermediary. The only difference is Drive Smart coordinates the customer purchase to make it clearer, more transparent, and easier to manage.
Is DriveSmart suitable for first-time car buyers?
Yes. Drive Smart is suitable for both first-time and experienced car buyers. For first-time car buyers: Drive Smart simplifies the unfamiliar process by guiding you through each step, from comparing real offers by authorised dealers to handling paperwork, insurance, and registration in one place. For experienced car buyers: Drive Smart does all the above and shortens the process, removing unnecessary back-and-forth between customer and dealer for a smoother experience.
Are the cars on DriveSmart brand new?
Yes. All cars on Drive Smart are brand new, sourced directly from authorised dealerships and sold through official manufacturer channels. Each car includes a valid manufacturer warranty, proper registration, and full after-sales support.
Who are the dealers on DriveSmart?
All dealers on Drive Smart are authorised dealerships. They operate within the manufacturer’s authorised dealer network and follow brand standards for sales, documentation, warranties, and after-sales support.
How are the dealers assigned to me?
When you submit your request, Drive Smart matches you with authorised dealers based on factors like the car model you’re interested in, location, availability, and price. This ensures the dealers responding to you are relevant and ready to proceed.
Can I choose a specific dealer to buy from?
Yes. You can request a specific dealer. Drive Smart will help connect you with that dealer where possible while keeping the process organised and transparent.
Does DriveSmart change or mark up the price of the car?
No. Prices are set by authorised dealers, just like buying directly from a dealership. Drive Smart only provides a platform to compare and choose between offers easily.
Will I get a better deal on DriveSmart?
The offers come directly from authorised dealers. While Drive Smart doesn’t guarantee the lowest price, it makes it easier to compare real offers and find the best overall value.
Are there any extra fees for using DriveSmart?
No. Drive Smart does not charge buyers additional fees. The price comes directly from the authorised dealer.
Who do I pay? DriveSmart or the dealer?
You pay the authorised dealer. Payments are processed via Drive Smart’s secure payment gateway. The sales agreement, invoice, and registration are issued by the dealer.
Can I still negotiate on price?
Negotiations are with the authorised dealer. Drive Smart facilitates communication but does not set or enforce pricing.
What does DriveSmart help with after I choose a car?
Drive Smart coordinates paperwork, approvals, insurance arrangements, and vehicle registration, acting as your single point of contact. You’ll be notified as each process is completed.
Do I still need to handle any paperwork?
Yes, only essentials. You need to provide required information and sign certain documents, while Drive Smart manages the rest.
Does DriveSmart arrange insurance and road tax?
Yes. Drive Smart coordinates insurance and road tax arrangements together with the authorised dealer.
How and where will my car be delivered?
Delivery is through the authorised dealer you choose. Drive Smart coordinates timing and keeps you informed.
Is after-sales servicing handled by DriveSmart or the dealer?
After-sales servicing is handled by the authorised dealer, including maintenance and warranty work.
Is my warranty still valid if I buy through DriveSmart?
Yes. The manufacturer warranty remains fully valid. Drive Smart does not change or replace the warranty.
Can I change my mind after choosing an offer?
If you haven’t proceeded to final confirmation or payment, you can still change your mind or review other options on Drive Smart. Once you move into confirmed paperwork or payment, any changes will be subject to the authorised dealer’s terms and conditions, just as they would be in a traditional dealership purchase. Drive Smart will make these steps clear along the way, so you know when a decision becomes final and what options are still available to you.